Delivery & Returns
Delivery rates & times
Delivery destinations
Problem with a delivery
Undeliverable packages
Returning an item
Damaged deliveries
Complaints
Contact details
Delivery Rates & Times
Little Beauty Box - delivered via Royal Mail second class – you will be charged £1.50 + standard network rate via premium text message. Estimated delivery time is 2-5 business days from order date
Luxury Samples are sent free of delivery charge if you order 3 or more samples and are delivered by Royal Mail. If you order less than 3 samples you will be charged £2.95. The estimated delivery time in the UK is 2-4 business days after dispatch.
Private Sales and Personal Shop Orders – delivered via Royal Mail – you will be charged £2.95 for delivery. The estimated delivery time is 2-4 business days after dispatch
In certain cases orders are shipped to you directly from our suppliers or partners. You will be able to follow your order progress by logging into your account. This will not impact your delivery rates and/or times.
Delivery destinations
We only ship within the UK at this time. We do not ship to the Channels Islands
Problem with a delivery
In case you have not received your products please contact us as soon as possible on member_support@latestinbeauty.com. We will deal with your query asap.
Undeliverable packages
If we get the item returned by Royal Mail because it was undeliverable we will contact you via email and assess how to deliver the item to you. If the item was undeliverable because of an issue in the details of the delivery address or was not collected from the collection office we reserve the right to charge additional delivery cost.
Returning an item
Our 90-day return policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 90 days of the date of order, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item excluding shipping costs.
Due to the nature of cosmetics products and in the interest of hygiene we can only accept the return of opened items if they are found to be faulty by Latest in Beauty. We are unable to exchange items that are not damaged, defective or incorrect.
In order to return an item, please send us an email at member_support@latestinbeauty.com, stating name, address, email, order number and reason for return. Please let us know if you would like a replacement, exchange, refund or a credit note. Once we receive your request, if approved, we will provide you with a Returns Reference Number and instructions of how to return the item to us. We aim to complete all return requests within 5 working days.
Please note, that returns will not be accepted unless this process is followed and a valid Returns Reference is provided. This will expedite and help ensure the proper action or credit/exchange upon processing.
Please return all products 100% complete including all original boxes with a copy of your invoice and packing materials. Returns Reference approval is contingent upon, among other things, the products being 100% complete.
The customer is responsible for shipping charges to Latest in Beauty distribution office for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by Latest in Beauty to the Customer at Latest in Beauty expense, using the same shipping method as used originally by Latest in Beauty for the initial shipment of product/merchandise.
The Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. The Customer may opt to insure, recorded or register the return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as Royal Mail or Courier Company. This is for your protection as well as to ensure quick action on your return.
Please mark the package clearly on the top left hand corner with the provided Returns Reference issued by Latest in Beauty. Replacements/exchanges/returns/credits will not be accepted or processed without a valid Returns Reference.
A Returns Reference will only be issued within 90 days of purchase.
Damaged deliveries
If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product, the original box and packaging. Please contact Latest in Beauty immediately to arrange return of the product for replacement.
Please notify Latest in Beauty Customer Services of damaged products no more than 7 working days of receipt. Timely receipt of this information is necessary for Latest in Beauty to file a damage claim.
If you receive an item that's damaged, email member_support@latestinbeauty.com with the subject title ‘damaged delivery’. Please enter the order details and what damage and how you believe the product was damaged. Also indicate at that time, if you want a refund or replacement. Once we receive your email we will get back to you with the next steps to get your order fulfilled.
Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by contacting us via the details at the end of this page.
Contact details
Address:
LatestinBeauty.com
87 Kimber Road
London
SW18 4FS
United Kingdom
Tel: (+44) 0208 870 1471
Email: member_support@latestinbeauty.com