Frequently Asked Questions

 


Is it free to become a Latest in Beauty member?

Yes! Becoming a Latest in Beauty member is completely free. There is no subscription fee so you can try exactly what you want, whenever you want to. Becoming a member gives you access to Build Your Own Beauty Box, plus you'll be the first to know about new Beauty Box launches and products on the site, competitions, beauty offers and much more!

What is the difference between LIB Collections and Build Your Own Box?

LIB Collections are packed with products chosen by industry experts including Glamour Beauty Director Alessandra Steinherr and authors of the Anti-Ageing Beauty Bible, Sarah Stacey and Jo Fairley, these fabulous boxes are individually designed to fit around you and your busy beautiful life!

Not sure if you've found the perfect Collection for you? Build Your Own Box (BYOB) with our fabulous selection of beauty samples and full sized products. Only full Latest in Beauty members have access to this area of the website, and becoming a member is easy and best of all completely free. Join HERE.

What size beauty samples can I expect? 

Product sizes vary on the site, from small tubes and vials to full sized products. All sizes will be clearly labeled so you always know exactly what you're getting.

How long will it take for me to receive my order?

All orders will take approxamately 2-4 working days after you have placed your order. You can track the progress of your order from the 'My Account' page. If you have any queries about your order please email member_support@latestinbeauty.com.

For more information on this, please see our dedicated Delivery & Returns page.

Why can’t I order a sample that I know is on your site? 

There are a couple of reasons this may occur.  Firstly we only have a limited supply of beauty samples so we may simply have run out.  Secondly as we have a limited number of beauty samples, and we want as many people as possible to get the chance to try the samples, there are only a limited number of samples available to each member. We are constantly working to add new samples on the site so if on occasion you cannot see a product you would like to sample, do come back as we update each category regularly.

How many beauty samples can I order?

You can order as many LiB collections as you like, however for some partnerships, for example the British Beauty Blogger, you will only be able to order one box per order. This ensures that as many people get to discover the products as possible. You will only be able to order a maximum of 4 Build Your Own Box Samples (BYOB) in one order. Once you have tried a BYOB Sample, you will be prompted to provide feedback so we can ensure we continue to offer you relevant and enticing new samples. 

Why do you need so much information in my beauty profile?

Everyone is different. We all have a different skin type, hair type and prefer to use or apply beauty products in different ways. Therefore it is important for us to understand what your preferences are and know your own individual beauty profile to ensure that we can offer beauty samples that are best suited to you. The beauty companies we work with also want to understand their customers better so that they can use your feedback to improve their beauty products.

What will you do with my information?

We use your information present you with beauty boxes, offers and promotions we think you will be interested in. You can request that we remove you from our database and stop using your information at any time.  You can read more about this in the terms & conditions and the privacy policy.  We will never share your data with a third party, unless you have specifically given us permission to do so.

How often will you send me emails? 

Three weeks after we have sent your beauty samples we might email you and ask for your feedback on the beauty samples you have received. We also email you if we have any promotions we think you will be interested in or to let you know about new beauty samples or boxes which are available. If you do not want to receive any emails please go to your personal details page and update your information to state you do not want to receive communication.

Where can you ship my beauty samples or products?

Orders can only be shipped to UK addresses. We are currently working on making this service available in other countries.

Can I track my order? 

Yes! Once your order has been dispatched, you can track it's progress from the 'My Account' page. If you have any queries about your order, please email member_support@latestinbeauty.com.

What happens to the feedback I leave?

Anything you leave in the comments box will be published on Latest in Beauty in the reviews section, accompanied by your nickname. The rest of the feedback is collated with responses from other members and presented to the brand who provided the sample. This is so they can learn from your comments and produce better products in the future. We don’t publish or share personal details with brands, we only collect together the responses to multiple choice questions and share general results.

What happens when I click the blue Facebook ‘like’ button?

If you choose to ‘like’ a product or page, it will be published to your news feed on Facebook with a link back to Latest in Beauty. If you change your mind about liking a product or page on our site you can remove it at any time by clicking ‘unlike’ or removing the post directly on Facebook.

How can I contact you?  

The easiest way to reach us is via email at member_support@latestinbeauty.com.  We will try to answer you within 24 hours.

How can I change my password?

Go to your My Account page, enter a new password and then confirm the password by entering it again.  All you need to do then is click save and your password is changed.

What do I do if I have forgotten my password?

Go to the sign in page and click the ‘Problems?’ link (under the log in button). Follow the steps given and your password will be re-sent to you.

How can I be removed from the database?

If you no longer want to receive any beauty samples or offers, we can remove you from our database.  Please send an email to member_support@latestinbeauty.com and put your username and mobile phone number in the subject line.  We would appreciate it if you could tell us why you wish to unsubscribe; a few words is sufficient.

I have not received my order. What do I do? 

If after 11 working days you have still not received your order please send an email to member_support@latestinbeauty.com with ‘Missing Order’ in the subject line and let us know the date that you placed your order plus your order number. We will chase this up straight away.

Do I need to be a member to read the Latest in Beauty blog? 

No, the blog is for anyone who has a passion for beauty and wants to find out more about beauty trends, new samples and industry news. It also offers extra product reviews, industry news and loads of competitions.

Do I need to use my membership log in if I want to comment on posts on the Latest in Beauty blog? 

No as this content is available to everyone we do not ask you to sign in with your account details. So that our blog followers can interact with each other we do ask you to give yourself a name when posting a comment. We also ask for your email but this will not be visible on your post.