Dear LiB Customer

As we know you are all aware, Coronavirus (COVID-19) is affecting everyone around the world in many ways. As a customer of LiB, we wanted to share with you what actions we have taken to give you assurances about our products and services, so that you can continue to place your orders, access LiB and receive deliveries from us.

LiB are continuously monitoring the situation and staying aware of and are acting on, all official advice from the Word Health Organisation and Public Health England as it becomes available. Our customers and employees are of the utmost importance to us, so we have taken measures to ensure we protect the safety of the LiB team, and safeguard the products and services we provide to you, our loyal customers.

We understand these are uncertain times, so have outlined some of the common questions and concerns below. We also understand the current situation, including Self Isolation and Social Distancing, can feel unnerving. We hope that our services and the LiB team can bring you some form of comfort, and time to self care at this difficult time.

YOUR QUESTIONS ANSWERED

Q: Are the products safe?
We are following the guidelines of the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. This includes all the products we ship as well as the packaging materials that we use. For your information you can get the latest advice and keep up to date on the WHO website.

Q: Can I continue to order from LiB?
Yes you can, as an online business we are currently able to maintain all of our services safely and securely and our website will continue to be updated and stocked with the latest products.

Q – Will my order be packed?
Yes, our warehouse partners will continue to safely and securely pack and ship your orders – in accordance with government guidelines and updates – Government website. We are in continuous communication to ensure we can deliver on our commitments.

Q : Will orders reach my house and get delivered?
The delivery companies we work with are continuing to deliver as usual. They are taking precautions that these deliveries are handled safely. There might be some small delays due to the increased demand on delivery services. We will keep you updated on this should the situation change.

Q: Can I change my delivery address?
If you have an account, you can amend your address and/ or set a new default address in your account area, or add the required delivery address during the checkout.

Q: What about your offices and the LiB staff?
We know that our community of customers care as much about LiB as we care about you. We are in the fortunate position that as an online business we are set up to do our work remotely. All LiB staff have been fully educated on the safety aspects and are now working from home and Self Isolating so that they remain safe. They will continue to supply a great service to you.

We will continue as best as we can to carry out our service to you, keep you aware of what is going on, and inform you of any changes as they happen.

Stay healthy and Stay safe.

LiB Team

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