FAQs
CAN I CANCEL OR AMEND THE ADDRESS ON MY ORDER?
Unfortunately, we are unable to cancel or amend addresses on orders as they are processed immediately for dispatch. We do apologise for any inconvenience caused.
CAN I RETURN MY ORDER?
Our no-fuss returns policy means that if for any reason you’re unhappy with your purchase, you can return it to us (unopened, with all seals and original packaging intact) within 30 days of purchase for a full refund. In order to return an item, please send us an email at [email protected] stating your order details, reason for return and if you’d like a replacement or exchange. Once we receive your request we will confirm you can return the item and how you should return the item to us. We aim to complete all return requests within 5 working days. Please return products in all the original packaging with your order details, with ‘return’ clearly marked on the outer box. The customer is responsible for return delivery charges and we recommend to return items via insured, registered or recorded delivery. Our customer services team aims to process refunds within 3 working days. For more information, please see the Delivery & Returns page.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
Orders are currently taking up to 7 working days after you've placed your order. We ask you please allow 10 working days to receive your order before contacting us. If you have any order queries, please drop us a line at [email protected]. For more information, please see the Delivery & Returns page.
HOW MANY BEAUTY PRODUCTS CAN I ORDER?
You can order as many LIB collections as you like, however for some partnerships, you may only be able to purchase one box per order to ensure as many people as possible get to discover the products. Latest in Beauty reserves the right to refuse an order for any reason, including but not limited to if there are grounds to believe the discovery service is being abused. If the order has already been placed, Latest in Beauty will cancel the order and refund the paid amount within 14 working days.
HOW DO YOU USE MY PROFILE INFORMATION?
We use the information you give us to recommend the most suitable boxes, personalised offers and competitions we think you’ll be interested in. You can request that we remove you from our database at any time. We will never share your data with a third party, unless you have specifically given us permission to do so. To learn more, visit our Terms & Conditions page.
HOW OFTEN DO YOU SEND EMAILS?
A few weeks after we've sent your beauty products we'll email you asking for feedback. We also email you with relevant promotions, competitions and new arrivals we think you'll like. If you don't want to receive any emails, please go to 'My Account' and update your communication preferences. Alternatively, just scroll to the bottom of the email where there is a link to unsubscribe from the mailing list and this will stop you from receiving any future emails.
WHERE DO YOU DELIVER?
We currently only ship within the UK. We do not deliver to the Channel Islands due to some delivery partners’ dangerous goods policies.
CAN I TRACK MY ORDER?
Yes, you can track your order directly through your account – log in, go to the top menu and click My Orders then Order Details then Track My Order.
WHAT HAPPENS TO THE FEEDBACK I LEAVE?
Anything you share in the comments box will be published on Latest in Beauty in the reviews section, accompanied by your username. The rest of the feedback is collated with responses from other customers and presented to the brands, so they can learn from your comments and produce better products in the future. We don't publish or share any personal details with brands, we only collate multiple choice answers and share general results.
DO YOU OFFER A STUDENT DISCOUNT?
We do not currently offer a discount.
HOW CAN I CONTACT YOU?
The easiest way to get in touch with our customer service team is via email at [email protected] and we will respond between 9am and 5pm Monday to Friday. For any other queries, please visit our Contact page.
HOW CAN I CHANGE MY PASSWORD?
Go to Edit Profile, enter a new password and then confirm the password by entering it again. All you need to do then is click save and your password is changed.
WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?
Go to the sign in page, click on Forgotten Password?, follow the steps given and your password will be re-sent in an email to you.
WHAT DO I DO IF I CAN NOT LOG IN?
We kindly ask if you could follow the instructions below to sign in successfully:
Close the Latest in Beauty web page down, followed by closing your entire web browser window down (please note, closing the tab or opening a new tab will not work)
Then reopen your web browser, go to your web browser settings and clear your cookies & cache (from the past 7 days at least)
You can then access www.latestinbeauty.com and sign in and or place your order.
If you still experience issues, you can try accessing the website via an Incognito window/private browsing session.
WHERE'S MY ORDER?
If after 10 working days you have still not received your order, please email us at [email protected] with your order number, full name along with the email address linked to your account and we'll look into it further for you. We aim to respond to all queries within 3 working days.
REFER A FRIEND FAQS
DO YOU HAVE A REFER-A-FRIEND SCHEME AND HOW DOES IT WORK?
We have currently paused our refer a friend scheme as we have some exciting changes upcoming on this service. We hope to bring you a new and improved referral and loyalty scheme very soon.
LIB BEAUTY SOLUTIONS FAQs
WHAT ARE LiB BEAUTY SOLUTIONS?
LiB Beauty Solutions are online guides offering information, tips, advice, and product recommendations to help solve common beauty concerns. A limited number of solution sets (boxes) will be available that contain the most acclaimed beauty products currently being recommended. Note, the information provided should not replace any advice offered by a medical practitioner.
WHAT BEAUTY SOLUTIONS WILL YOU HAVE?
Over time we will add more common Beauty Solutions across Skin, Hair, Body and Makeup. These will include issues such as dull Skin, pigmentation, damaged hair, dry skin and make-up that lasts.
CAN I BUY LiB SOLUTIONS?
For each beauty solution, we will recommend between 3 and 5 products. These can be purchased individually directly from the brand’s website, or as part of our Solutions Set, where you can purchase them together.
ARE THEY THE SAME AS COLLECTIONS?
LiB Beauty Solutions are an online guide to beauty concerns offering information and product recommendations for each concern. There is also a limited number of Solution Sets that can be purchased for each issue.
WILL THE SETS BE RESTOCKED?
Once a Beauty Solution Set has sold out, those specific products will not be restocked. We update the recommended products about once every 3 months, where a new set will also be made available.
DOES MY PRO DISCOUNT APPLY TO LiB BEAUTY SOLUTIONS?
Yes, your PRO discount does apply to LiB Beauty Solutions.
HOW MUCH DO THE SETS COST?
The Solutions Sets will vary in price, depending on the number of products and their value. We typically offer a 50% discount on the Sets.
DO BEAUTY SOLUTIONS OFFER MEDICAL ADVICE?
No, these guides are there to help address the concern, but should not be treated as , or replace, medical advice.
For more information visit our Terms & Conditions page.